Chipotle Mexican Grill

We placed a mobile order for two bowls and guac. When we got home, both bowls were wrong. I drove back and explained the issue, but two staff members insisted they were made correctly. One employee, an older Hispanic woman, claimed she made them herself. They made me dig through both bowls in front of them before finally admitting they were wrong. They remade one bowl (which had sofritas we didn’t order and there were a couple of other things missing), but insisted they could just add the missing ingredients to the other....which had no steak despite us paying for extra. Why not just remake the bowl? Especially after you made me dig through the whole thing. I was told they were out of regular steak and offered asada instead, which she claimed was "better." I'm assuming it's because they were already cleaning the grill and didn't want to make more regular steak. The asada was clearly dried out and had been sitting out. Also, this was only 9:45pm, and the store closes at 11. Why was the grill already shutting down?

I ordered online from this location and my card was charged. They couldn’t find the order, so I left. When I left, it was over 10 minutes past the ready time. I requested a refund by messaging them on X. They told me I’d get the refund in 3-5 days. The refund never came, so I called their customer service number. They are now refusing to give me a refund on an order I never received. I’ve probably eaten at Chipotle over 100 times. I will never step foot in any Chipotle ever again.

All the other reviews are correct and I should have listened. Ordered via the web, picked it up and when I opened it at home I was missing items and my bowl was wrong. Drove back and they could have cared less. Recommend opening your order before you drive off to ensure, correct.

Employees seems to hate their life and jobs and seem to get mad if I don’t tip on a job they applied for which they make decent amount of money an hour. I ask for extra of something they do the opposite. I feel like I can never eat at this Chipotle cause employees are always upset or have an attitude. Get better employees.

This Chipotle has been slipping lately. The dinning room seems to always be dirty! If you go after 7pm they still have 7 or 8 people working but move like only 2 work there.... slow! Parking lot is getting dirty to. Do better Chipotle.

Imagine going to get some good ole Chipotle, when you get through your order, and charge you they don’t tell you what they charge you for. Then when you question, their response, that’s what we always charge. Then you think ok, maybe I will just take my lumps this time, you sit down and on the table is left over food that is sticking to the table, like last nights left over’s. I mean the food is so stuck to the table that it actually could start to begin growing mold… if you want to avoid gastric upset, and poor customer service, do yourself a favor and pick a different Chipotle….

I went through the “Chipotlane” like I have before on Saturday, April 26th 2025, around 5:24 pm. When I pulled up there was a car in front of me, so I sat to wait. Well, the car had pulled away in front of me and I didn't notice. It couldn’t have been more than a minute, MAYBE two. I should have paid attention. I have worked fast food so I get being in a rush and wanting to move things along. But, the brown haired girl at the window instead of maybe saying “maam” or “hello” or something, decided to yell “I don’t have all day, I have things to do!” Visibly startling me. I’m sure you can see it on the camera. So i pull up, and i immediately start to say “sorry I wasn’t paying attention” politely trying to ignore the attitude that was just YELLED at me. Her response was “sorry i’m busy”. I get it, I’m busy. I used to manage the coffee shop right across the street. I’ve managed other food establishments as well. But you do NOT yell at a customer who made an honest mistake. It was very rude and uncalled for. And yes, I did tell her she was being rude. This also happened while I had my toddler in the car. Who also asked as we pulled away “mommy why was her mad”. So I came up with an excuse of course. But having your toddler watch you get yelled at by a stranger is not enjoyable. Do better.

They clearly stopped cooking around 8pm, so they made the thinnest burrito possible so they didn't run out of food. Burrito resembled a hot dog. They were also out of half meats they offer.