wagamama maidstone

We have just had another delicious lunch at Wagamama, this time in Maidstone. Our Pad Thai was delicious, the service was excellent, we were looked after really well. The restaurant is in an ideal location and was quite busy while we were there. As a member of Soul Club we have earned yet another free main meal. Thank you.

I wasnt sure whether to leave this review as we usually love the place- we went to wagamama on Fri the 8th a few weeks ago. We actually go to this branch quite a lot and even decided to bring some friends this time because it’s usually such a good experience. At first everything was great- the waitress who sat us down was really smiley (I think her name started with an S) the food came out quick, and my pork ramen was as perfect as always, honestly, the chefs here are super consistent every single time. The problem came halfway through the meal. The restaurant had started to empty out, and while we were still finishing our mains, the manager came over and literally grabbed the sauces and cutlery basket off our table without saying anything. I thought it was odd, so I asked another staff member what time they closed -she said 11. At that point, it was barely 9 p.m. So I asked the manager if we could have the sauces and cutlery back since we weren’t finished, and he just shrugged and said he was “done with them for the night” and made a sarcastic joke about shutting early. Bear in mind we still had food in front of us. Then, while standing by the kitchen (right next to our table), he turned to a chef and said something along the lines of "I cant wait for these people to leave already" it felt like he wanted us to hear, we were shocked. It completely killed the mood. Before wed even finished, the music shut off and he came back and just dropped the bill on the table without clearing our plates and asked bluntly "cash or card?" No mention of dessert, no offer of anything else and it wasn’t even 9:30 yet! We were actually planning on ordering dessert, but at that point we just wanted to get out of there. On our way out we asked the barman for this person's name and I think it was Ayden- I get it, I’ve worked in service and yes, everyone wants to get home on time. But this wasn’t just trying to wrap up the night- it was rude, dismissive, and honestly embarrassing, especially since we’d brought friends along and it was 2 hours before they closed. We felt extremly uncomfortable and unwelcome and just wanted to get out of there- the chefs and other staff were great, but that managers attitude completely ruined what should have been a nice evening.

I recently dined at the Earl Street branch and was impressed by both the food and the service. The menu is great if you're vegetarian or vegan my partner absolutely loved the ebi kastu and hot honey fried chicken .The kitchen also handled allergies smoothly, which is always a relief . The staff were friendly and attentive, guiding us through the menu, managing our order efficiently.Our dishes came out fresh and hot, full of flavour. And i really loved the dessert.

usually always had wonderful service in this wagamamas however today it was very questionable. it was quite busy so we expected slower service however we did not expect rude service. the waitress who seated us was extremely blunt and disappeared for 20 minutes. we requested to move seats with another staff member who was lovely and happily served us, took our food order and set us up elsewhere. the original waitress then gave us our food, didn’t bother to say what the food was or ask where it was going and just slammed it down on the table. we finished up our mains which were then cleared by another lovely staff member, then ordered dessert. when our dessert arrived, it was incorrect, however the initial waitress slammed it down in the middle of the table yet again! not even saying what it was. so we waited until a different waitress saw that our food was wrong and she corrected it. when the rude waitress brought the corrected dish over, yet again, she did not say what it was, or say a single word to us. she wouldn’t even make eye contact. i’m not sure if this was age based discrimination as we are 16-17 or just general dislike from this waitress however we felt extremely uncomfortable for most of our meal. the food was great as usual and all of the other staff were wonderful. we left extremely confused and disappointed unsure as to if we had offended the waitress or if she just didn’t like us for some reason. it was just extremely disappointing as frequenters of this specific branch. hopefully next time will be better.

One of my spots in Maidstone where I walk in and instantly feel at home. Service is calm atmosphere chilled and it’s the kind of place where you sit down switch off the world and enjoy your food without drama. Reliable. Familiar my kind of environment.

I went there 1st time with my kids just two days ago and we all loved it. Food was delicious, place was nice and clean and service was great. They really looked after us and nothing was hard for them. We all had rose drink which was delicious 😋. I’ve been here 3 times so far and everything was always amazing. I love Japanese food so this is my favourite place to eat in Maidstone.

We went to Wagamama's because it was my husband's and daughter's birthday and I can honestly say, we couldn’t have chosen a better place to spend time together! The staff was unbelievably friendly and the food was 10/10. Jacob was our waiter, and he was very helpful and friendly. He knew the menu exceptionally well and was very patient when my children were choosing their meal options. Highly recommend.

Just had a family lunch and were served by Jacob. He was attentive, polite, and wonderful with the kids, explaining the menu and the money-saving app clearly. Absolutely brilliant—sad to hear he’s moving on to a new career 🥲.